You think they’re going to follow the directions Dell listed above? I’ve seen users straight up hold down the power button when the computer reads “Do not shut down… Please wait”. Not sure about your user base, but I certainly wouldn’t want to force our users to follow this process…. This update also required a reboot to complete. Remove the AC Adapter of the dock station from the dock.ģ.Ĝonnect the AC Adapter with dock first then connect USB Type-C cable to the computer.

Remove the USB Type-C Connector of the dock from the computer.Ģ. The next question was, “How do we update all docking station firmware across the company?” When I updated the firmware manually on the machines I was trouble-shooting, the message listed a quite lengthy and hands-on process to complete the Firmware update: 1. In this trouble-shooting process, I updated the WD15 firmware and saw things get better. This journey started while trouble-shooting some performance issues with dell 7389s and 7390s, which also happen to use the WD15 docking station.

Dell wd19 firmware update